Internal Committees & Institutional Policies
Punjab Red Cross IRCA Kurali is committed to ethical rehabilitation, transparent governance, and creating a safe, inclusive environment for patients, staff, and volunteers.
Internal Committees
Management Committee
Administrative Oversight
Purpose: Oversees overall administrative and clinical operations of IRCA Kurali.
Responsibilities:
- Ensure compliance with rules & regulations
- Monitor and review staff performance
- Grievance redressal for staff & patients
- Training & capacity building programs
- Work environment improvement
Ethics & Discipline
Standards & Compliance
Purpose: Maintain discipline and ethical standards across the institution.
Responsibilities:
- Review and resolve misconduct cases
- Enforce the code of conduct
- Ensure compliance with all policies
- Substance-free workplace enforcement
Safety & Health
Patient & Staff Safety
Purpose: Ensure the physical safety and health of all patients and staff.
Responsibilities:
- Fire safety measures & drills
- Regular hygiene monitoring
- Emergency preparedness protocols
- Occupational health standards
Internal Complaints Committee
POSH / ICC
Purpose: Prevent and redress sexual harassment complaints as per the POSH Act, 2013.
Composition:
- Presiding Officer: Senior Female Staff (Clinical Psychologist)
- Member 1: Administrative Officer
- Member 2: Counsellor / Social Worker
- External Member: NGO Representative / Legal Expert
Patient Welfare
Patient Rights & Care
Purpose: Protect and uphold the rights and dignity of all patients at IRCA.
Members:
- Chairperson: Medical Officer
- Counsellor
- Social Worker
- Ward In-charge
- External Community Representative
Staff Policy Manual
Applies to all employees of Punjab Red Cross IRCA Kurali.
Organizational Designations
- Project Director
- Medical Officer / Psychiatrist
- Clinical Psychologist
- Counsellor
- Social Worker
- Nursing Staff
- Ward Attendant
- Administrative Officer
- Accountant
- Support Staff
Working Hours & Leave Policy
- Standard working hours as per IRCA guidelines
- Shift duties for medical and support staff
- Attendance through official register
- Casual Leave as per institutional norms
- Sick Leave with medical justification
- Emergency Leave on case-by-case basis
Disciplinary Actions
- Verbal / Written Warning
- Suspension (for repeated violations)
- Termination for serious misconduct
Core Institutional Policies
Code of Conduct
Professional Behaviour
- Maintain dignity and respect at all times
- Follow ethical rehabilitation practices
- No discrimination based on caste, gender, religion
Patient Interaction Standards
- Treat all patients with equal dignity
- No abuse — physical, verbal, or emotional
- Maintain strict confidentiality of all records
- Maintain professional boundaries at all times
Workplace Ethics
- Zero tolerance for corruption or resource misuse
- Strict prohibition on drugs/alcohol on premises
- Full adherence to IRCA and government guidelines
Equal Opportunity Policy
IRCA Kurali guarantees equal opportunity for all staff, patients, and volunteers. No discrimination is permitted on any basis.
Child Protection Policy
Ensures the complete safety and protection of all minors and vulnerable individuals admitted to or visiting the IRCA facility. Zero tolerance for any exploitation, neglect, or abuse.
Sexual Harassment Prevention Policy
Aligned with the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013
Definition
Sexual harassment includes any of the following when unwelcome:
- Physical contact or advances
- Demand or request for sexual favours
- Sexually coloured remarks
- Displaying pornographic material
- Any other unwelcome verbal or physical conduct
Complaint Procedure
Written complaint to be filed within 3 months of the incident.
ICC inquiry completed within 90 days with strict confidentiality.
Action taken: written apology, warning, suspension, or termination.
No retaliation against complainant — full protection guaranteed.
Protection Measures
- Complete anonymity and confidentiality maintained
- No retaliation or victimisation of complainant
- Impartial and time-bound inquiry process
- Interim protective measures during inquiry
Patient Rights & Responsibilities
Patient Rights
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Right to Dignity & Respect
Every patient has the right to be treated with respect, compassion, and without discrimination.
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Right to Confidentiality
Medical records and personal information are strictly confidential and protected.
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Right to Informed Treatment
Patients have the right to know their diagnosis, treatment plan, and potential outcomes.
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Right to Safe Environment
All patients are entitled to a clean, safe, and supportive rehabilitation environment.
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Right to Grievance Redressal
Patients can raise complaints through the Patient Welfare Committee without fear of consequence.
Patient Responsibilities
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Follow Treatment Plans
Actively participate in prescribed medical and therapeutic activities.
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Respect Staff & Fellow Patients
Maintain a respectful and cooperative attitude within the facility.
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Maintain Discipline
Follow the rules and schedules of the institution for effective rehabilitation.
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Avoid Prohibited Substances
Strictly refrain from any use of drugs or alcohol within or near the facility.
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Participate in Therapy Sessions
Engage actively in counselling, group therapy, and skill-building programs.
Grievance Redressal & Transparency
Staff Grievance System
Staff can report workplace issues, professional concerns, and employment-related matters to the Management Committee directly.
Patient & Family Grievances
Patients and families can report treatment concerns, staff behaviour issues, or facility-related problems to the Patient Welfare Committee.
Transparency Commitment
We publicly display institutional policies, annual reports, program guidelines, and ethical standards to build trust with donors, CSR partners, and government agencies.